Robert Rodriguez

Personal Blog

Gmx.com blocked my account

So I went to log into my Gmx.com account only to find it blocked. I sent them an e-mail and they replied with this:

Hello Sir/Madam,

As part of our security system, we regularly monitor activity in our mail system. We noticed a security issue regarding your account and have therefore limited access to your account until additional security measures can be completed.

We apologize for any inconvenience this may cause. In order to assist us with this security check, we require identification to make sure the account is not being misused by phishing sites, spammers or similar groups.

You can send us a scan of your personal/company/student ID or driver’s license, personal or business website with proper contact information or social networking profiles containing valid information (Facebook, MySpace, etc).

Please forward your info to us via support@gmx.com.

Thank you.

Best regards,

Your GMX Te

How ridiculous!  The fact that they believe Facebook or MySpace is a legitimate way to verify someone’s identity! I do not feel comfortable sending a copy of my student or driver’s license to them.

One Comment

  • Marilyn Caminiti |

    I too, am having the same problem. There is no way they will let me reset my password. How were you able to rectify this proble since there is no one to chat with or e-mail to correct the problem. They just keep sending me the same message over and over.